We recognise that you may not necessarily want an inbox full of immediate email messages advising on each call, and that you may not want your mobile bleeping every few minutes with an immediate sms. For some, ending the day with an inbox full of unanswered messages is not appealing, you may prefer to read a summary, at your convenience of what your virtual PA has done for you that day, and specifically what she feels your priorities are from here, rather than a list of people you need to call back or contact.
Your virtual PA will naturally fend off sales calls, register you for TPS if preferred, handle calls of a non-urgent nature, take orders, fill out forms, book meetings using an online diary, make call backs and screen calls as you would expect from a secretary with whom you have a comprehensive business relationship. Your PA is dedicated to you, though backed up by a small team of professionals briefed and ready to help out in a scaleable way when your business needs it.
Virtual PA versus virtual assistant
If your business requirement is more of an administrative nature, then a VA or virtual assistant is a useful recruit.
Virtual assistants are rarely able to offer a service that deals with calls in a technically superior way, and of course, can usually only answer one call at a time. But as a typist or general administration assistant, they are useful and the market is growing fast, not only in terms of demand, but also supply.
However bear in mind that a VA will need holidays, inevtibly be ill on occasion, have other clients who will be busy at other times, deal with interruptions and go for lunch.
Your Core Business virtual PA is your named lead PA, so you get all the highly personalised service you can expect from a dedicated employee, but your virtual PA is also backed up by a small team of allocated individuals who have also been briefed on your business and are familiar with your needs. This way you get reliable service, resilient technology and most importantly, comprehensive office cover whenever you need it, seven days a week.
Decide what it is you want to get out of the help you buy for your business. Do you regard your PA as an investment, a quick fix, or a cheap route to an answering service.
If you want a heap of messages to respond to at the end of the day, when you’ve done your day’s work, then consider an answerphone, in spite of what many answering services may claim (sometimes their statistics are a little dated), people are far more used to leaving a voicemail than ever before. Alternatively pay a bit more for a human answerphone in a message service.
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